I bought a legendary donation over a year ago and decided to get back into MC recently and hopped on. I was checking the store to see how much it would cost to upgrade my rank to benefactor and it says I am unable to upgrade my rank. I was wondering how I'm meant to go about fixing this issue. My IGN is UnknownOrigiinz
If you still have access to your Legendary rank in game, but cant buy the upgrade package, the best way to do so would be to use Legacy Upgrade, and then notify me when you do so. It is our manual upgrading process used to transition between webstores. It is likely you bought your rank with the old webstore, and that would be why you can't purchase the upgrade package in the current webstore.